What are the conference ATTENDEE policies?

Payments

• Payment is accepted online via all major credit cards. 

• If paying by check, the Official Check Payment Instructions must be followed. 

• Credit cards entered for payment are charged immediately and may not be replaced with an alternative payment at a later date; charges are listed on your credit card statement as "ESEA Network." 

• Purchase orders are not accepted as payment, but a purchase order number may be entered on your invoice.

• All conference related purchases are confirmed only upon payment in full. 

• Beginning January 1, 2020, all registrations and reservations must be paid in full at the time of selection.

• All terms and conditions must be agreed to at the time of payment.

Registration

• All registration processes occur online through individual user accounts, with only one registration per account.

• Registration and hotel reservations may be reserved and held without payment for a maximum of 30 days, or until January 1, whichever comes first. 

• Registrations are confirmed only upon payment in full.

• Unpaid items at the conclusion of the 30-day grace period (or January 1) will automatically expire and be cancelled.

Hotel Reservations

• These are reserved on a first-come, first-served basis, at specially negotiated conference rates. See the Hotels & Travels section for specific pricing.

• All hotel reservations made on this website must be paid in full either at the time of reservation or within 30 days of such reservation through January 1st.

• All reservations must be paid in full to be confirmed.

• Reservations made beginning January 1st must be paid in full when selected.

• Unpaid hotel reservations will automatically expire and be cancelled at the end of the 30-day period or January 1st, whichever comes first.

• Changes to existing hotel reservations may be requested using this Hotel Reservation Adjustment Form

Transfers/Substitutions

• If you cannot attend the Conference, substitutions can be made at any point and at no cost. Ensure the new attendee has an account on this website and Submit this Substitution Request.  Substitutions are a great way to eliminate costly cancellation penalties.
  [Note: Complimentary or discounted registrations or hotel rooms are subject to approval prior to substitution.]
  
  

Cancellations & Refunds 

• If you cannot attend the Conference and there is no other individual to attend in your place, you may cancel your participation by Submitting this Cancellation Form. Please carefully review the cancellation policy to ensure you are aware of timing and refunds available. The conference cancellation policy applies to full reservation cancellations as well as each individual night cancelled when reducing a hotel stay. Refunds are granted for all attendee purchases, including registration and hotel reservations, based on the following sliding scale:
  
  

         Cancellation Received                    Amount Refunded
         Within 7 days of purchase                 100% Refund - Buyer's Remorse
         May - September                               90% Refund  
         October                                             75% Refund  
         November                                          50% Refund  
         December - February                            No Refund